Do you need more confidence in telecommunications?
The rise of virtual and telephone consultations has transformed healthcare delivery. However, the rapid shift towards remote consultations has often outpaced formal training. Many healthcare professionals, though experts in clinical care, feel less equipped to navigate the nuances of virtual communication - particularly in areas such as effective symptom assessment, managing patient distress, and building rapport through a screen or phone.
Our new evidence-based telecommunications study day is designed to refine these essential skills through a blend of interactive observation, role-play, and lecture-based learning. This course will equip you to assess and support patients and their caregivers effectively via video calls and telephone consultations. Our goal is to ensure we continue providing high-quality, compassionate care as we adapt to the evolving landscape of healthcare communication.
After a successful pilot, we’re excited to roll out the full course on 31st July 2026. Please contact [email protected] with any queries.
Programme LINK
For staff working in Cancer Services this course has been mapped to ACCEND capabilities. Click here for further information
Click on the link to view our Communication Skills Training Ladder LINK
Location: Sobell House Hospice, Oxford
CPD Credits:
+ Venue
Oxford Centre for Education & Research in Palliative Care,
Sobell House, Churchill Hospital,
Oxford,
OX3 7LE
+ Speakers
Dr Nicky Bevins - Biography in progress
Liz Monaghan - Biography in progress
+ Course Programmes
09:00 - Welcome, Introductions and ground rules
09:30 - Background to the course
10:15 - Telephone call scenario 1
11:30 - Coffee break
11:50 - Video telephone call scenario 2
12:50 - Lunch
13:20 - Roleplay telephone call scenario 4
14:00 - 5 minute break
14:05 - Roleplay scenario 4
14:40 - Summary
15:00 Q&A
+ Course Aims
To enhance confidence in telecommunication skills.
To discuss the evidence base that supports telecommunication skills.
To demonstrate an appreciation of the effectiveness of telecommunication skills and recognise when they are appropriate to employ.
To utilise communication skills effectively when opening and closing a consultation.
To provide an overview of assessment tools suitable as frameworks for telephone and video calls.
To recognise and respond to signs of distress and anger.
To recognise the importance of non-verbal cues.
To demonstrate the use of empathy.
To understand the importance of self-care.
