From: Thu 01 Dec, 2022


Out of stock

Updating a patient’s relative over the phone

We are excited to offer a new webinar - 90MIN ONLINE INTERACTIVE TRAINING FOR HCPS

Thu 1 Dec 2022    1:00 - 2:30 PM GMT

This Winter relatives may not be able to visit their loved ones in Health or Social Care settings.

They will require YOU to keep them informed and updated!

NOW is the time to increase your skills and confidence in updating a relative over the phone.

There are many communication challenges when updating a patient relative over the phone.  Giving complex information, explaining changes, managing strong emotions, expectations and offering support....

Learn how to use structure and skills that supports both you and the person you are updating. We will use  health care professionals  throughout the session to demonstrate theory in practice


Suitable for any HCP who has to update a patients relative/carer


BOOKINGS CAN ONLY BE MADE VIA THIS LINK (please paste into your browser)

Location: Online Webinar

Educational Credits:

+ Speakers

delivered by Frontline Communication

+ Course Aims

Learning Objectives:
• Create a purpose for phone consultations that increases confidence
• Know-how: to create a thinking environment over the phone
• Understand how to communicate difficult and complex information
• Apply a structure
• Evaluate the key communications skills for phone consultations
• Strategies for managing emotions

Get in touch

Our team are on hand to answer any questions you may have.

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