Updating a patient’s relative over the phone
We are excited to offer a new webinar - 90MIN ONLINE INTERACTIVE TRAINING FOR HCPS
Thu 1 Dec 2022 1:00 - 2:30 PM GMT
This Winter relatives may not be able to visit their loved ones in Health or Social Care settings.
They will require YOU to keep them informed and updated!
NOW is the time to increase your skills and confidence in updating a relative over the phone.
There are many communication challenges when updating a patient relative over the phone. Giving complex information, explaining changes, managing strong emotions, expectations and offering support....
Learn how to use structure and skills that supports both you and the person you are updating. We will use health care professionals throughout the session to demonstrate theory in practice
Suitable for any HCP who has to update a patients relative/carer
BOOKINGS CAN ONLY BE MADE VIA THIS LINK (please paste into your browser)
Location: Online Webinar
delivered by Frontline Communication
• Create a purpose for phone consultations that increases confidence
• Know-how: to create a thinking environment over the phone
• Understand how to communicate difficult and complex information
• Apply a structure
• Evaluate the key communications skills for phone consultations
• Strategies for managing emotions
“The workshop very detailed and easy to understand / follow; supported by the role play, putting/implementing the theory into practice and giving us the full picture in one go instead of leaving us wander how these tips might work live. I honestly found it very useful and I enjoyed it at the same time…”– Doctor Lewisham Hospital
“Very practical and meaningful. Relevant to all aspects of communication but first time I have heard teaching specifically for telephone interactions. So helpful.”– Nurse Guys Hospital
“Extremely well organised and facilitated. The ‘healthcare professional’ and ‘patient’ were both excellent, and the clinical scenario was very relatable. I appreciated being able to observe the role play rather than taking part myself and I gained so much more this way.” – CNS Kings