Intermediate Communication Skills Training
We have redesigned this popular study day to be delivered virtually.
Our overall objective is to build upon foundation level communication skills for dealing with people approaching the end of life or living with life-limiting conditions. During the session we will consider:
- Listening and questioning skills - good practice tips and hints
- Blocking behaviours - what stops a conversation?
- Practical sessions - rehearsals
- Building resilience - looking for ourselves.
There will be the opportunity to demonstrate, practise and give/receive feedback in a safe learning environment.
This course is suitable for those working in health and social care settings, who have completed a foundation level training such as Sage & Thyme Communication Skills/e-ELCA modules etc.
If there are no places available, due to high demand, please do contact us on [email protected] and we will do our best to accommodate your booking.
Kate Butcher - Education lead
Katy Hunt - CNS
09.30 How do we communicate?
Why does communication matter?
10.30 Coffee break
10.45 Telephone skills
11.00 What barriers do we experience?
What facilitative skills can we use?
11.30 Coffee break
11.40 Working with cues
12.10 What you could say when…..
• To provide an opportunity to explore and practice challenging conversations sensitively in relation to end of life
• To demonstrate an understanding of the differences in how people approach difficult situations
• To enhance reflective practice and identify personal development needs
• To learn techniques to manage one’s own feeling and responses to difficult situations (emotional intelligence and resilience)