Essential Communication
Fri 17 May, 2019


Out of stock

Essential Communication Skills for End of Life Care

Sorry, this course is now fully booked.

This one-day workshop is for health and social care professionals whose work brings them into contact with people who are approaching the end of life.

Perhaps you feel like you don’t know what to say?

Worried you may say the wrong thing?

Scared of opening a can of worms?

Concerned that the conversation may become too long?

Working with people who are approaching the end of life can sometimes seem daunting, and maybe even a little scary, as you don’t know what conversations you might be drawn into.

We will help you to identify important conversations and develop your skills and confidence in having these. You will have opportunities to practice in a safe environment, working with others in the group to build a selection of skills useful in everyday practice. As more conversations with patients will now happen via telephone/Skype etc,  the day will also include skills to help you with this aspect of work too.

This one day workshop will help you to develop a range of skills that are relevant to your daily work, share with you the current evidence around communication skills, and give you the opportunity to practice in a safe and supportive setting.

We will use a range of teaching techniques during the day, keeping the sessions relevant and interesting. We will also use your own experiences to develop knowledge within the group.

10 fully funded places for staff working in Oxford Health NHS FT, Oxford University Hospitals NHS FT, SCAS in Oxfordshire - contact us for details.

Location: Sobell Study Centre

Educational Credits:


Claire is a senior specialist nurse (community) working at Sobell House Hospice for the past four years. Prior to this role she was a Practice Development Facilitator for End of Life Care working with staff in GP practices, care homes, community hospitals and district nursing teams. She holds an MSc in Clinical Leadership in Cancer, Palliative and End of Life Care.
She has a wealth of experience in designing and delivering foundation and intermediate level communication skills training for health and social care staff, including medical students. She also has experience of delivering education on a wide range of end of life care/palliative care topics.

Kate is a registered nurse and the Education Lead at OxCERPC. She has a background in community nursing, and is passionate about staff of all levels and disciplines improving their communication skills. She has developed successful Foundation, Intermediate and Enhanced level communication skills courses, and a new refresher course for those who undertook advanced skills courses several years ago.
Kate also holds MSc Clinical Leadership in Cancer, Palliative and End of Life Care and is experienced in working with all staff groups across primary, secondary and tertiary sectors

Course Programme

09.00 Registration
Morning topics include
Why does it matter that we communicate well?
Effective communication - consideration of Facilitating and Blocking behaviours
Cue-based communication
13.00 Lunch
Afternoon topics include
Having a go!
If not face to face, then what skills do we need?
Personal action planning
16.30 End of day

Course Aims

By the end of the day participants will
*translate learning into everyday practice
*appreciate the depth and breadth of communication skills needed when communicating with people approaching the end of life
*demonstrate how they might use new learning in practice situations
*examine their usual practice in light of new evidence

Downloadable Items
Other Course Information

This full day workshop is designed to build upon foundation level communication skill straining previously undertaken. This could be via SAGE & THYME training, e-ELCA modules, or other foundation level study undertaken. (Participants will be asked to identify previous learning at the start of the day)

Suggestions of e-ELCA modules could be a choice of three of the following modules

*Principles of Communication

*Communicating with Ill People

*Self awareness in Communication

*Culture and Language in Communication

*Understanding and using Empathy

To register for an e-ELCA account, please visit and follow registration prompts

End of Life Care for all (Public Access)


Get in touch

Our team are on hand to answer any questions you may have.

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