From: Thu 24 Sep, 2020
To:Fri 25 Sep, 2020


In stock

Enhanced Communication Skills Training

A two day virtual course for senior health and social care professionals who wish to develop their communication skills in addressing and supporting patients’ needs.

  • Two day non-residential workshop
  • Demonstrations and opportunities to practise
  • Give and receive feedback in a safe environment
  • Participant-led agenda using actors
  • CPD points applied
  • No videoing!
  • new topic included - Masked Communication


Location: Sobell House Hospice, Oxford

Educational Credits: 12 CPD points


Courses will be facilitated by two of the following professionals:

HELENA BRIDGMANcare professionals for many years. She was part of the first wave of advanced communication skills trainers introduced as a key priority in the 1999 NHS Cancer Plan. Helena helped to develop an Advanced Communication Skills Refresher course to follow on from this level.


Olivia has experience of working as a doctor in palliative care and is currently Clinical Programme Lead for The Centre for Sustainable Healthcare in Oxford. She has a very creative and thorough approach and hugely enjoys training multidisciplinary groups, especially in communication skills.


Kate is the Education Lead at OxCERPC and delivers training to health and social care professionals on all areas of palliative and end of life care training. She facilitates all levels of communication skills training and has recently developed the Advanced Communication Skills Refresher course to follow on from this level.


Olivia designs and delivers training for people working in frontline services throughout the UK. She has been working with healthcare professionals for the past 16 years in the areas of Communications Skills, Emotional Intelligence and Coaching. She is passionate about HCPs experiencing the full joy of their job and combating stress and burnout through training that makes a difference.


Bruce is a retired urology consultant who has been teaching communication skills to senior healthcare professionals for many years. He is interested in the sessions being relevant and appealing to participants and enjoys working creatively with the groups to deliver the best possible course! He is also a Trustee of Thames Hospice in Windsor.


Srinder is the Bereavement Care and Voluntary Services Lead at Sobell House Hospice, has many years’ experience of delivering communication skills training at all levels, and was instrumental in developing this course.


Finn has a background in cancer nursing, midwifery, practice development nursing and, most recently, has become one of the divisional educational leads in the Oxford University Hospitals NHS Trust. He is also a lecturer at Oxford Brookes University for cancer care nursing.

Course Programme

Course Aims

To increase awareness of own communication skills and explore strategies to improve quality of communication
To increase ability to deliver information effectively and enhance inter-professional communication
To increase confidence in responding to difficult communication situations

Downloadable Items
Other Course Information


The course is at an equivalent level to the nationally known ‘Connected’ Advanced Communication Skills Training programme

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