From: Thu 28 Apr, 2022


Out of stock

Breaking Bad News – Video and telephone consultations

We are delighted to offer a new webinar...90MIN ONLINE INTERACTIVE TRAINING FOR HCPS

Thur 28 April 13.00-14.30

Covid-19 has challenged changed the way HCPs communicate with patients, relatives, and each other. The hybrid model of F2F and virtual consultation is now here to stay!

NOW is the time to increase your skills and confidence in delivering Bad News over the phone and on video call.

Bad news can come in many forms from diagnosis to visiting rights, complications to delays and the reactions to the news are varied!

Learn how to still connect and give that human touch when you can’t be with them.

Live role play throughout by health care professionals to demonstrate theory in practice - each training is made bespoke for the group based on answers you give when signing up


Suitable for any HCP who is communicating with patients, relatives or colleagues over the phone and on video call

BOOKINGS VIA THIS LINK ONLY   (please paste into your browser)

Location: Online Webinar

Educational Credits:


Delivered by Frontline Communication

Course Programme
Course Aims

Learning Objectives:
• Create a purpose for BBN that increases confidence
• Know-how: to create a thinking environment virtually
• Understand what the three researched-based BBN news model have in common
• Apply a structure
• Evaluate the key communications skills for BBN

Downloadable Items
Other Course Information


“The workshop very detailed and easy to understand / follow; supported by the role play, putting/implementing the theory into practice and giving us the full picture in one go instead of leaving us wander how these tips might work live. I honestly found it very useful and I enjoyed it at the same time…”– Doctor Lewisham Hospital


“Very practical and meaningful. Relevant to all aspects of communication but first time I have heard teaching specifically for telephone interactions. So helpful.”– Nurse Guys Hospital


“Extremely well organised and facilitated. The ‘healthcare professional’ and ‘patient’ were both excellent, and the clinical scenario was very relatable. I appreciated being able to observe the role play rather than taking part myself and I gained so much more this way.” – CNS Kings

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