Advanced Communication Skills Refresher
The purpose of the course is to reflect and refresh on previous experiential learning in Advanced /Enhanced communication Skills, and how this has transferred back into the workplace.
It has become apparent that much of the feedback received about care is focussed upon communication issues, and evidence indicates that competence gained through attendance at training courses diminishes through time. This study day aims to refresh the practice of skills at a senior level, using simulated practice to readdress issues that may have proved problematic in practice. Using a team approach in a safe environment, participants will be offered the opportunity to use micro skills and strategies, interacting with an experienced facilitator and actor, in order to bridge the gap between theory and practice.
This course is suitable for senior health & social care professionals working in multidisciplinary teams who have previously undertaken the Advanced/Enhanced Communication Skills Training workshop.
(We recommend that this was undertaken at least a year previously)
Location: Sobell Study Centre
Educational Credits: CPD tbc
Helena is a registered nurse whose career spans more than 35 years in the NHS. She was part of the first wave of advanced communication skills trainers introduced as a key priority in the 1999 NHS Cancer Plan. She has been facilitating three and two day courses for doctors, nurses and allied health professionals for over 10 years
Helena set up one of the first wave of Hospital Palliative Care Teams with medical support. She subsequently became Head of Service and operational lead for the hospice and palliative care services before becoming the Lead Cancer Nurse in Salisbury at the launch of the NHS Cancer Plan. Most recently she was the Clinical Lead for Cancer Services at Salisbury District Hospital responsible for leading oncology multidisciplinary teams in the development and sustainability of cancer care improvements supported by many allied services.
Kate is a registered nurse and the Education Lead at OxCERPC. She has a background in community nursing, and is passionate about staff of all levels and disciplines improving their communication skills. She has developed successful Intermediate and Enhanced level communication skills courses, and this new refresher course for those who undertook advanced skills courses several years ago. She is also interested in Psychospiritual care and has contributed to a book on the topic published in 2017.
09.00 Registration opens: tea and coffee available
09.30 Revise and refresh : evidence and actions
11.30 Key skills
13.00 Lunch (time fixed)
13.45 Experiential learning opportunities 1
15.45 Experiential learning opportunities 2
16.30 Next steps
17.30 End of day
By the end of the day participants will be able to
• Analyse communication behaviours and techniques in consideration of their work environments
• Demonstrate enhanced communication skills in simulated situations
• Critique their current communication skills
• Integrate new/revised skills into their daily practice
This one day refresher workshop is focussed upon refreshing and sustaining competence gained during previous 2 or 3 day Advanced/Enhanced Communication Skills training courses.
Throughout the day participants will work as a team, along with an experienced facilitator and actor, to further develop or refresh behaviours and skills identified during their previous training as being important to utilise back in the workplace.
Participants will be offered the opportunity to reflect on how the original training positively influenced their practice and on any challenges they encountered on return to work, to share experiences and evidence from feedback received, and to share what measures they have put in place to sustain these skills.
Working as a team, scenarios will be developed for simulated practice throughout the day, to further embed best principles into practice.
An updated evidence base will be presented, with resources available for post-course use